Must possess the ability to interact in a professional manner with the general public.Must possess excellent written and verbal communication skills.Must be able to respond calmly and make rational decisions, when handling customer and employee conflicts.Must be able to sit, stand, or walk for long periods of time.Must be able to work any day of the week and any shift.Checks for satisfaction and effectively resolves service breakdowns when they exist.Anticipates needs and provides fast, flawless service.Is ready to serve and is informed of daily information builds relationships by greeting guests with a warm, friendly verbal greeting.Creates an atmosphere of luck and celebrates guest’s wins.Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next.Consistently demonstrates superior customer service skills by displaying outlined service behaviors.Represents company and its property to ensure all Casino regulations are adhered to at all times.Performs all security/safety related duties.Guards transfer of money and chips from Change Booth to Main Cage.Enforces company security/safety regulations.They are also in charge of maintaining public order, enforcing safety rules, protecting property and assets, and investigating disturbances in the hotel, casino and surrounding facilities. This department is responsible for providing superior service by seeking out opportunities to be of service, by maintaining highly visible patrols to ensure a safe gaming experience, and by assuring quality support to other departments so that they may serve guests more effectively. The Security department is charged with creating and maintaining a safe environment for all of Horseshoe Baltimore’s guests and employees.

Horseshoe casino careers